Experience Measures
- Alex Laird (Unlicensed)
- Joseph Gulotta
Owned by Alex Laird (Unlicensed)
Experience Measures are meant to track patient satisfaction with hospital performance. They indicate how positive or negative a patient's perception of their care is or was.
The most common example of experience measures are the HCAHPS Measures for patient satisfaction, which are part of the CMS Hospital Compare Quarterly data release. These measures have patients rating their satisfaction with the care they received.
The main groups of Experience Measures are:
- Hospital Compare HCAHPS Experience Measures
- Home Health Compare Experience Measures
- MCO Experience Measures
Hospital Experience Measures:
| measure_id | author_measure_id | name_friendly |
| 10029 | H_HSP_RATING_0_6 | Overall Rating of 6 or lower |
| 10030 | H_HSP_RATING_7_8 | Overall Rating of 7 or 8 |
| 10031 | H_HSP_RATING_9_10 | Percent of Patients Highly Satisfied |
| 10034 | H_COMP_2_A_P | Doctors Always Communicated Well |
| 10035 | H_COMP_2_SN_P | Doctors sometimes or never communicated well |
| 10036 | H_COMP_2_U_P | Doctors usually communicated well |
| 10037 | H_COMP_1_A_P | Nurses Always Communicated Well |
| 10038 | H_COMP_1_SN_P | Nurses sometimes or never communicated well |
| 10039 | H_COMP_1_U_P | Nurses usually communicated well |
| 10040 | H_COMP_3_A_P | Patients Always Received Help As Soon As They Wanted |
| 10041 | H_COMP_3_SN_P | Patients sometimes or never received help as soon as they wanted |
| 10042 | H_COMP_3_U_P | Patients usually received help as soon as they wanted |
| 10043 | H_COMP_5_A_P | Staff Always Explained About Medicines |
| 10044 | H_COMP_5_SN_P | Staff sometimes or never explained about medicines |
| 10045 | H_COMP_5_U_P | Staff usually explained about medicines |
| 10046 | H_COMP_4_A_P | Pain Was Always Well Controlled |
| 10047 | H_COMP_4_SN_P | Pain was sometimes or never well controlled |
| 10048 | H_COMP_4_U_P | Pain was usually well controlled |
| 10049 | H_QUIET_HSP_A_P | Patient's Room Always Kept Quiet At Night |
| 10050 | H_QUIET_HSP_SN_P | Patients room sometimes or never kept quiet at night |
| 10051 | H_QUIET_HSP_U_P | Patients room usually kept quiet at night |
| 10052 | H_CLEAN_HSP_A_P | Patient's Room and Bathroom Always Kept Clean |
| 10053 | H_CLEAN_HSP_SN_P | Patients room and bathrooms sometimes or never kept clean |
| 10054 | H_CLEAN_HSP_U_P | Patients room and bathrooms usually kept clean |
| 10055 | H_COMP_6_N_P | Patients not given information about recovery at home |
| 10056 | H_COMP_6_Y_P | Patients Given Information About Recovery At Home |
| 10057 | H_RECMND_DN | Patients would probably not recommend this hospital to friends and family |
| 10058 | H_RECMND_DY | Patients Would Definitely Recommend This Hospital to Friends and Family |
| 10059 | H_RECMND_PY | Patients would probably recommend this hospital to friends and family |
| 10699 | COMP_10046_10040_10043 | Pain controlled, staff helpful, medicines explained. |
| 17154 | H_COMP_7_A | Patients who "Agree" they understood their care when they left the hospital |
| 17155 | H_COMP_7_D_SD | Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital |
| 17156 | H_COMP_7_SA | Patients who "Strongly Agree" they understood their care when they left the hospital |
| 17161 | COMP_HCAHPS | Patient Satisfaction Composite |
| 16500 | ComplaintsTotal | Total Complaints Received |
| 16501 | ComplaintsPer10Kdays | Complaints per 10,000 patient days |
| 16502 | ComplaintsReviewed | Complaints Reviewed |
| 16503 | ComplaintsCited | Complaints reviewed resulting in citations |
| 16504 | ComplaintsCitedPercent | Percentage of complaints reviewed resulting in citations |
Home Health Experience Measures
| measure_id | author_measure_id | name_friendly |
| 17048 | HH36 | Patients who reported YES, they would definitely recommend the home health agency to friends and family |
| 17049 | HH35 | Patients who gave their home health agency a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) |
| 17050 | HH32 | Patients who reported that their home health team gave care in a professional way |
| 17051 | HH33 | Patients who reported that their home health team communicated well with them |
| 17052 | HH34 | Patients who reported that their home health team discussed medicines, pain, and home safety with them |
| 17121 | HH_COMP_PE | Overall Patient Experience |
MCO Experience Measures
| measure_id | author_measure_id | name_friendly |
| 16270 | MCO_GCQCC | Getting Care Quickly Composite - Child |
| 16271 | MCO_GCQCA | Getting Care Quickly Composite - Adult |
| 16272 | MCO_CSCC | Customer Service Composite - Child |
| 16273 | MCO_CSCA | Customer Service Composite - Adult |
| 16274 | MCO_RHPC | How do you rate your health plan -child |
| 16275 | MCO_RHPA | How do you rate your health plan - adult |
| 16276 | MCO_SIIC | Survey Item: How often did your health plan's customer service give you the information or help you needed?-Child |
| 16277 | MCO_SIIA | Survey Item: How often did your health plan's customer service give you the information or help you needed?-Adult |